Delete your Stack Track account
You can delete your Stack Track account and the data in it at any time. There are two ways.
1. In the app
- Open Stack Track and go to Settings.
- Tap Delete account.
- Read what will be deleted, then tap Delete my account and confirm.
Your account is deleted immediately.
2. Without the app
Email info@wogi.io with the subject "Delete my Stack Track account".
- Write from the email address on your account, or tell us that address. If you signed in with Apple and chose to hide your email, the address is the private relay address that your iPhone shows for Stack Track in Settings, under your name, in the list of apps that use Sign in with Apple.
- We may send a message to the account's address to confirm the request is yours.
- We delete the account within 30 days of confirming the request, and tell you when it is done.
You can also ask us to delete only part of your data, such as your health details or your history, and keep your account. Say which in your email.
Cancel your subscription first. Deleting your account does not cancel a Premium subscription, because it is billed by Apple or Google, not by us. Cancel it in your Apple account or in Google Play, or you will keep being charged.
What is deleted
- Your account: name, email address and sign-in identifiers.
- Your profile: sex, date of birth, weight and height.
- Your health details.
- Your stack: every item, amount, schedule and cycle, including items you added yourself.
- Your history and intake records, including notes.
- Your choices, including your research choice.
These are removed from our live systems when the account is deleted. This cannot be undone, and we cannot restore the account later.
What is kept, and for how long
- Backups are overwritten within 30 days.
- Server logs, which contain an account identifier and IP address, are deleted within 30 days.
- Names of supplements you asked us to research stay on our list, with no link to you.
- Purchase records are kept by Apple or Google, and by our subscription provider, under their own rules.
- Statistics that do not identify anyone, such as aggregated research results produced before you deleted your account.
- Records we must keep by law, and emails you sent us.
More detail is in our Privacy Policy and Consumer Health Data Privacy Policy. Questions: info@wogi.io.
Wogi Inc., 305 Glenwood Drive, Briarcliff Manor, NY 10510, USA